{"id":110,"date":"2025-09-24T21:18:45","date_gmt":"2025-09-24T21:18:45","guid":{"rendered":"https:\/\/versatranz.com\/?page_id=110"},"modified":"2026-02-18T12:43:57","modified_gmt":"2026-02-18T12:43:57","slug":"policies","status":"publish","type":"page","link":"https:\/\/versatranz.com\/can\/policies\/","title":{"rendered":"Policies"},"content":{"rendered":"\n<div class=\"wp-block-group alignfull is-layout-constrained wp-container-core-group-is-layout-97829e9f wp-block-group-is-layout-constrained\" style=\"padding-right:var(--wp--preset--spacing--40);padding-left:var(--wp--preset--spacing--40)\">\n<div style=\"height:209px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-group alignwide is-layout-constrained wp-container-core-group-is-layout-f09885c1 wp-block-group-is-layout-constrained\"><div class=\"yoast-breadcrumbs\"><span><span><a href=\"https:\/\/versatranz.com\/can\/\">Home<\/a><\/span>  <span class=\"breadcrumb_last\" aria-current=\"page\">Policies<\/span><\/span><\/div>\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-dc9a2789 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--70);margin-bottom:var(--wp--preset--spacing--60)\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:22%\"><\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<h1 class=\"wp-block-heading heading-scratch-default has-subtitle-default\">Company Policies<\/h1>\n<\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-columns alignwide is-layout-flex wp-container-core-columns-is-layout-b94da506 wp-block-columns-is-layout-flex\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--70)\">\n<div class=\"wp-block-column is-style-sticky-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:22%\">\n<div class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained wp-container-1 is-position-sticky\"><nav class=\"has-text-color has-pastel-grey-color has-small-font-size  is-vertical is-style-vertical-anchor policy-anchor-menu wp-block-navigation is-layout-flex wp-container-core-navigation-is-layout-c35747d5 wp-block-navigation-is-layout-flex\" aria-label=\"Policies Sticky Anchor Menu\"><ul class=\"wp-block-navigation__container has-text-color has-pastel-grey-color has-small-font-size  is-vertical is-style-vertical-anchor policy-anchor-menu wp-block-navigation has-small-font-size\"><li class=\"has-small-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#application\"><span class=\"wp-block-navigation-item__label\">Application<\/span><\/a><\/li><li class=\"has-small-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#cancellation-policy\"><span class=\"wp-block-navigation-item__label\">Cancellation Policy<\/span><\/a><\/li><li class=\"has-small-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#artwork-fees\"><span class=\"wp-block-navigation-item__label\">Custom Transfers\u00ae Artwork Fees<\/span><\/a><\/li><li class=\"has-small-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#artwork-policy\"><span class=\"wp-block-navigation-item__label\">Custom Transfers\u2122 Artwork Policy<\/span><\/a><\/li><li class=\"has-small-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#ordering-printing-policy\"><span class=\"wp-block-navigation-item__label\">Custom Transfers\u2122 Ordering &amp; Printing Policy<\/span><\/a><\/li><li class=\"has-small-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#dispute-resolution\"><span class=\"wp-block-navigation-item__label\">Dispute Resolution<\/span><\/a><\/li><li class=\"has-small-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#limitation-of-liability\"><span class=\"wp-block-navigation-item__label\">Limitation Of Liability<\/span><\/a><\/li><li class=\"has-small-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#payment-option-policy\"><span class=\"wp-block-navigation-item__label\">Payment Option Policy<\/span><\/a><\/li><li class=\"has-small-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#preproduction\"><span class=\"wp-block-navigation-item__label\">Preproduction<\/span><\/a><\/li><li class=\"has-small-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#price-policy\"><span class=\"wp-block-navigation-item__label\">Price Policy<\/span><\/a><\/li><li class=\"has-small-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#privacy-policy\"><span class=\"wp-block-navigation-item__label\">Privacy Policy<\/span><\/a><\/li><li class=\"has-small-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#rush-service-policy\"><span class=\"wp-block-navigation-item__label\">Rush Service Policy<\/span><\/a><\/li><li class=\"has-small-font-size wp-block-navigation-item wp-block-navigation-link\"><a class=\"wp-block-navigation-item__content\"  href=\"#shipping-policy\"><span class=\"wp-block-navigation-item__label\">Shipping Policy<\/span><\/a><\/li><\/ul><\/nav><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\">\n<div id=\"application\" class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60)\">\n<h2 class=\"wp-block-heading has-h-3-font-size heading-scratch-default has-subtitle-default\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--40)\">Application<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Instructions are included with every order. We cannot accept responsibility for any product failure based on improper application. In any case, our liability is limited to the value of the Versatrans\u00ae products only. An extra transfer is provided with every order. Please cut this transfer into quarters and test to your quality standards before production. Successful application of any heat transfer product is based solely on the accurate control of time, temperature and pressure. The application instructions you will receive with your order were established using Hotronix\u00ae machines. We strongly recommend this equipment to ensure that our products perform to your satisfaction.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div id=\"cancellation-policy\" class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60)\">\n<h2 class=\"wp-block-heading has-h-3-font-size heading-scratch-default has-subtitle-default\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--40)\">Cancellation Policy<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Artwork cancellations occur automatically when there are 10 business days without any activity. The artwork cancellation fee is $35 plus any additional artwork fees incurred when the artwork was created. Customers can reactivate the artwork and apply the cancellation fee to the order within a grace period of 10 business days after the cancellation occurs. If the job is not reactivated within the 10-day grace period, the customer cannot apply any of the fees upon reactivating the order in the future.<\/li>\n\n\n\n<li>When customers request Versatrans\u00ae to perform a task for them, create artwork and\/or print transfers, customers are responsible to compensate Versatrans\u00ae for all work performed.\n<ul class=\"wp-block-list\">\n<li>This includes, but does not limit to artwork cancellations and canceling orders after the artwork has been approved.<\/li>\n\n\n\n<li>Cancellation cost of an order while work is in process is determined on how much work has been performed.<\/li>\n\n\n\n<li>$35 for artwork cancellation plus any artwork fees already incurred when the artwork was created.<\/li>\n\n\n\n<li>$25.00 per color for screen fees.<\/li>\n\n\n\n<li>Any rush services that were requested.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div id=\"artwork-fees\" class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60)\">\n<h2 class=\"wp-block-heading has-h-3-font-size heading-scratch-default has-subtitle-default\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--40)\">Custom Transfers\u00ae Artwork Fees<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers that submit finished artwork files in vector format for PCs are not charged for artwork. This means that the artwork can be manipulated and changed in Illustrator and has been created with outlines and curves. We do not accept \u2018Live-Traced\u2019 or \u2018Bitmap<\/li>\n\n\n\n<li>Traced\u2019 artwork as finished. Artwork that is a computer-generated trace will require art fees.<\/li>\n\n\n\n<li>There is no charge for typesetting 100 characters or less.<\/li>\n\n\n\n<li>The recreated artwork fee is a flat rate of $30.<\/li>\n\n\n\n<li>To purchase your Illustrator (ai) workable artwork file, it costs $20.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div id=\"artwork-policy\" class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60)\">\n<h2 class=\"wp-block-heading heading-scratch-default has-subtitle-default\" style=\"margin-bottom:var(--wp--preset--spacing--40)\">Custom Transfers\u2122 Artwork Policy<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Versatrans\u00ae guarantees that the artwork will be created and an artwork proof will be sent to you same day if placed before 12:00PM with vector art. Versatrans\u00ae does not guarantee that the artwork proof will be sent before 6 p.m.<\/li>\n\n\n\n<li>Orders print standard 1-day after the artwork has been approved (cut off is 6 p.m.).<\/li>\n\n\n\n<li>Orders submitted after 6 p.m. are inputted on the next business day.<\/li>\n\n\n\n<li>Artwork is created proportionately according to the requested dimensions. Customers can request that artwork be stretched to fill the dimension area.<\/li>\n\n\n\n<li>Versatrans\u00ae sends artwork proofs via our website only.<\/li>\n\n\n\n<li>Customers must approve artwork through&nbsp;<a href=\"https:\/\/versatranz.com\/can\/\">versatranz.com<\/a>.<\/li>\n\n\n\n<li>Customer must critically review spelling, size, artwork, transfer type, sheet size, and color(s) on all artwork proofs before approving it.<\/li>\n\n\n\n<li>It is the customer\u2019s responsibility to review the artwork proof thoroughly. If for any reason the artwork is approved and later the customer realizes there were errors with the artwork, the customer is responsible to pay for the order.<\/li>\n\n\n\n<li>Orders printed by Versatrans that are different than the approved artwork proof are reprinted correctly to match the approved proof at no additional charge to the customer. The customer must return the original misprinted order to Versatrans\u00ae. If the customer chooses to keep the misprinted transfers, the customer must pay 50% of the original invoice amount. If only part of the order is misprinted, customer may choose to keep the correct prints at a cost prorated based upon the number of correct prints. Customer must return the misprints to receive the prorated credit.<\/li>\n\n\n\n<li>Revisions are defined as: change color(s); add color(s); slightly alter image\/design; increase number of images; increase image size; change\/add\/subtract text.<\/li>\n\n\n\n<li>The first 2 revisions are FREE. Revisions, beyond the first 2, cost $20 per revision.<\/li>\n\n\n\n<li>Redesign artwork is defined as deleting the image and creating a new image. The redesign is $30. The customer is responsible to pay for the deleted artwork fees and the redesign fees.<\/li>\n\n\n\n<li>Recreate artwork is defined as: exact logo recreation; scanned and\/or traced artwork, typesetting text over 100 characters. Recreate artwork fee is $30. We do not accept \u2018Live-Traced\u2019 or \u2018Bitmap Traced\u2019 artwork as finished. Artwork that is a computer-generated trace will require art fees.<\/li>\n\n\n\n<li>Versatrans\u00ae encourages customers to provide text images saved as a word document and provide the name of each font that is used in the design. Excessive revisions may occur when customers do not provide word documents.<br><\/li>\n\n\n\n<li>All orders are custom printed to customer specifications. Versatrans\u00ae is not responsible for trademarks, copyrights, and\/or license infringements on jobs printed for customers. Customers warrant authorization by trademark, copyright, and\/or license owner prior to submitting order to Versatrans\u00ae.<\/li>\n\n\n\n<li>We reserve the right to reuse all artwork for marketing purposes.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div id=\"ordering-printing-policy\" class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60)\">\n<h2 class=\"wp-block-heading has-h-3-font-size heading-scratch-default has-subtitle-default\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--40)\">Custom Transfers\u2122 Ordering &amp; Printing Policy<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Orders print standard next day after the artwork has been approved (cut off is 6 pm).<\/li>\n\n\n\n<li>Orders are placed at <a href=\"https:\/\/versatranz.com\/can\/\">versatranz.com<\/a>.<\/li>\n\n\n\n<li>All required fields must be filled in on the order form.<\/li>\n\n\n\n<li>Always thoroughly explain notes to Graphic Artist.<\/li>\n\n\n\n<li>Make sure to spell all words correctly including the names of cities and people.<\/li>\n\n\n\n<li>For Pantone colors we do not guarantee a perfect match due to complexity of the PMS formulas. We get as close as we can but may be a shade or two off up or down. But we try our very best to match as close as we can.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div id=\"dispute-resolution\" class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60)\">\n<h2 class=\"wp-block-heading has-h-3-font-size heading-scratch-default has-subtitle-default\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--40)\">Dispute Resolution<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>By completing this transaction, Client agrees that any dispute arising out of or relating to the products purchased or the transaction with Versatrans, Inc. shall be submitted to the American Arbitration Association for arbitration in Wayne County Michigan. Client expressly agrees to the dispute forum of Wayne County Michigan and consents to resolution of the dispute therein. Any decision by the American Arbitration Association following arbitration shall be binding and shall be enforceable in any court having proper jurisdiction.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div id=\"limitation-of-liability\" class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60)\">\n<h2 class=\"wp-block-heading has-h-3-font-size heading-scratch-default has-subtitle-default\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--40)\">Limitation Of Liability<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The liability of Versatrans\u00ae (whether under the theories of breach of warranty or contract, negligence, strict liability or product liability) for its goods and\/or transfers shall be limited to, at the company\u2019s option, repairing or replacing its goods and\/or transfers found by Versatrans\u00ae to be defective. Versatrans\u00ae shall have no liability for damages of any kind arising from the selection, application, suitability or use of its goods and\/or transfers by anyone. By the acceptance of our goods and\/or transfers, you shall assume all liability for any damages which may result from use or misuse by you, your employees or by others. You shall indemnify the company against all liability, costs or expense which may be sustained by the company as a result of any loss, damage or injury.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div id=\"payment-option-policy\" class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60)\">\n<h2 class=\"wp-block-heading has-h-3-font-size heading-scratch-default has-subtitle-default\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--40)\">Payment Option Policy<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Payment methods available are Visa, MasterCard, Discover, American Express online when placing order<\/li>\n\n\n\n<li>All customers must complete the Versatrans\u00ae Customer Information Form and a Michigan Sales Tax Exemption Form. If you have not filled out either form, please contact the company.<\/li>\n\n\n\n<li>Versatrans does not accept returns on all products.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div id=\"preproduction\" class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60)\">\n<h2 class=\"wp-block-heading has-h-3-font-size heading-scratch-default has-subtitle-default\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--30)\">Preproduction<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Please check transfers carefully before applying. We provide an extra transfer for testing to your quality standards. Cut transfer into 4 pieces and apply on test material until desired results are achieved. If you are unable to get desired results, please call us before starting job. Customer is responsible to check all sheets upon delivery. If there are defective sheets, the Customer must inform Versatrans within 30 days. If defective sheets are discovered after 30 days, Versatrans is not required to reprint or replace the sheets.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div id=\"price-policy\" class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60)\">\n<h2 class=\"wp-block-heading has-h-3-font-size heading-scratch-default has-subtitle-default\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--40)\">Price Policy<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Prices are subject to change without warning or notice.<\/li>\n\n\n\n<li>Additional charges may be applied to your order. Refer to the company prices.<\/li>\n\n\n\n<li>Customer will be charged a&nbsp;fee of $20&nbsp;for changes made to payment method, shipping address, or shipping method that occur after customer\u2019s approval of the order.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div id=\"privacy-policy\" class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60)\">\n<h2 class=\"wp-block-heading has-h-3-font-size heading-scratch-default has-subtitle-default\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--40)\">Privacy Policy<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Versatrans has always been committed to maintaining the accuracy, confidentiality, and security of your personal and corporate information. We have established Privacy Principles to govern our use of customer information.<\/li>\n\n\n\n<li>Versatrans does not sell, share or distribute Customer Information to any third party organization.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size heading-scratch-default has-subtitle-default\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--40)\">Accountability<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Versatrans is responsible for maintaining and protecting customer information under its control.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size heading-scratch-default has-subtitle-default\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--40)\">Identifying Purposes<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The purposes for which customer information is collected shall be identified before or at the time the information is collected.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size heading-scratch-default has-subtitle-default\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--40)\">Consent<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The knowledge and consent of the customer are required for the collection, use or disclosure of customer information except where required or permitted by law.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size heading-scratch-default has-subtitle-default\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--40)\">Limiting Collection<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The customer information collected must be limited to those details necessary for the purposes identified by Versatrans Information must be collected by fair and lawful means.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size heading-scratch-default has-subtitle-default\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--40)\">Limiting Use, Disclosure and Retention<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customer information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. Customer information may only be retained for the period of time required to fulfill the purpose for which it was collected.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size heading-scratch-default has-subtitle-default\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--40)\">Accuracy<\/h3>\n\n\n\n<p>Customer information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size heading-scratch-default has-subtitle-default\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--40)\">Safeguarding Customer Information<\/h3>\n\n\n\n<p>Customer information must be protected by security safeguards that are appropriate to the sensitivity level of the information.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size heading-scratch-default has-subtitle-default\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--40)\">Openness<\/h3>\n\n\n\n<p>Versatrans is required to make information available to customers concerning the policies and practices that apply to the management of their information.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size heading-scratch-default has-subtitle-default\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--40)\">Customer Access<\/h3>\n\n\n\n<p>Upon request, a customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate.<\/p>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size heading-scratch-default has-subtitle-default\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--40)\">Handling Customer Complaints and Suggestions<\/h3>\n\n\n\n<p>Customers may direct any questions or inquiries with respect to the privacy principles outlined above or about our practices by contacting the designated person(s) accountable for privacy at Versatrans.<\/p>\n<\/div>\n\n\n\n<div id=\"rush-service-policy\" class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60)\">\n<h2 class=\"wp-block-heading has-h-3-font-size heading-scratch-default has-subtitle-default\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--30)\">Rush Service Policy<\/h2>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size heading-scratch-default has-subtitle-default\">Standard Policy Applies To All Rush Services<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Ask a Project Coordinator if rush service is available. Availability depends on current workload.<\/li>\n\n\n\n<li>Artwork is processed immediately upon submission of order.<\/li>\n\n\n\n<li>Once customers request rush orders, the rush fee is applied to the invoice and cannot be canceled, even if the customer cancels or delays the order.<\/li>\n\n\n\n<li>Customers can request to upgrade their rush service if needed.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size heading-scratch-default has-subtitle-default\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--40)\">Proof Priority Service<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>$30 fee applies<\/li>\n\n\n\n<li>Applies to all orders except for Direct-To-Film<\/li>\n\n\n\n<li>Artwork is created same day, vector art only<\/li>\n\n\n\n<li>Revisions are created same day if time allows.<\/li>\n\n\n\n<li>Order prints next day if approved and paid for by 6:00PM.<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading has-large-font-size heading-scratch-default has-subtitle-default\" style=\"margin-top:var(--wp--preset--spacing--60);margin-bottom:var(--wp--preset--spacing--40)\">Same Day Rush Service<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>FREE for 1 color jobs, $100 fee applies for 2+ color jobs<\/li>\n\n\n\n<li>Applies to all orders except for Direct-To-Film<\/li>\n\n\n\n<li>Proof is created same day, vector art only.<\/li>\n\n\n\n<li>For 1 color jobs, proof must be approved and job fully paid for no later than 1 P.M. Eastern, in-order for the job to be printed and shipped the same day.<\/li>\n\n\n\n<li>For 2+ color jobs, proof must be approved and job fully paid for no later than 12 P.M. Eastern, in-order for the job to be printed and shipped the same day.<\/li>\n\n\n\n<li>Same day jobs must ship FedEx Priority Overnight \u2011 cutting service cannot be provided.<\/li>\n<\/ul>\n<\/div>\n\n\n\n<div id=\"shipping-policy\" class=\"wp-block-group is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-top:var(--wp--preset--spacing--60)\">\n<h2 class=\"wp-block-heading has-h-3-font-size heading-scratch-default has-subtitle-default\" style=\"margin-top:0;margin-bottom:var(--wp--preset--spacing--40)\">Shipping Policy<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Customers pay for shipping.<\/li>\n\n\n\n<li>Jobs checked out together during final payment will ship together with one shipping charge. Jobs checked out separately will ship separately, with a separate shipping charge for each job.<\/li>\n\n\n\n<li>Standard shipping is FedEx\/UPS ground. When available, customers can request priority shipping, on the website<br>Please Note that Versatrans Inc. is not responsible for shipment delays caused by FedEx\/UPS.<\/li>\n\n\n\n<li>Versatrans\u00ae does not guarantee and is not responsible for damaged orders as a result of the negligence of FedEx\/UPS.<\/li>\n\n\n\n<li>FedEx\/UPS automatically insures each shipment up to $100. Versatrans\u00ae encourages customers to purchase additional insurance in cases where the cost to replace the order is more than $100. Versatrans\u00ae can purchase the additional insurance upon customer request with FedEx\/UPS at the time the shipment is processed.<\/li>\n\n\n\n<li>Versatrans does offer shipments that require a signature for a cost of $5.00. Please contact Customer service to get this added. We may require this for customers that have reported package theft.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Company Policies Application Cancellation Policy Custom Transfers\u00ae Artwork Fees Custom Transfers\u2122 Artwork Policy Custom Transfers\u2122 Ordering &amp; Printing Policy Dispute Resolution Limitation Of Liability Payment Option Policy Preproduction Price Policy [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-110","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Company Policies | Versatrans<\/title>\n<meta name=\"description\" content=\"Read Versatrans\u2019 company policies covering artwork, ordering, rush services, shipping, privacy, and more. 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